Privacy Policy

Thank you for choosing ThankfulTravels for your travel planning needs. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how ThankfulTravels (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you use our website, mobile applications, and other services (collectively, the “Services”).

1. Information We Collect

We collect various types of information to provide and improve our Services:

• Personal Information: This includes information that can be used to identify you, such as:
  • Contact Information: Name, email address, phone number, postal address.
  • Travel Information: Passport details (if required for booking), travel preferences (e.g., seat preferences, dietary restrictions), itinerary details (flights, hotels, tours), travel dates, destination information, emergency contact information.
  • Payment Information: Credit card details, billing address, and other payment-related information (processed securely through PCI-compliant payment gateways). Note: We do not directly store credit card details on our servers.
  • Account Information: Username, password, profile information (if you create an account).
  • Communication Preferences: Your preferences for receiving communications from us (e.g., email newsletters, marketing updates).
• Non-Personal Information: This includes information that does not directly identify you:
  • Usage Data: Information about how you use our Services, such as pages visited, search queries, booking history, and time spent on our website.
  • Device Information: IP address, browser type, operating system, device type, unique device identifiers.
  • Location Information: General location derived from your IP address or, with your consent, precise location data from your mobile device.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity and preferences (see “Cookies and Tracking Technologies” section below).

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you create an account, make a booking, contact customer support, subscribe to our newsletter, or otherwise interact with our Services.
• Automatically: Through cookies, web beacons, and other tracking technologies when you use our website or mobile applications.
• From Third-Party Sources: We may receive information from our partners, such as airlines, hotels, tour operators, and payment processors. We may also receive information from social media platforms if you connect your account to our Services.

3. How We Use Your Information

We use your information for the following purposes:

• Providing and Improving Services:
  • Processing bookings and reservations.
  • Managing your account.
  • Personalizing your experience.
  • Providing customer support.
  • Improving our website and mobile applications.
  • Developing new features and services.
• Communication:
  • Sending booking confirmations, travel updates, and important notifications.
  • Responding to your inquiries and requests.
  • Sending marketing communications (with your consent, where required by law).
• Legal and Compliance:
  • Complying with applicable laws and regulations.
  • Protecting our rights and interests.
  • Preventing fraud and abuse.
• Analytics and Research:
  • Analyzing trends and user behavior.
  • Conducting research to improve our Services.

4. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who assist us with various aspects of our business, such as:
  • Airlines, hotels, tour operators, and other travel suppliers.
  • Payment processors.
  • Customer support providers.
  • Marketing and advertising partners.
  • Data analytics providers.
  • Cloud storage providers.
• Business Partners: We may share information with our business partners to offer you co-branded services or promotions.
• Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity and preferences.

• Cookies: Small text files stored on your device that help us remember your preferences and track your activity.
• Web Beacons: Small graphic images embedded in web pages or emails that allow us to track user activity.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a longer period).

We use these technologies for:

• Essential functions: Necessary for basic website operation.
• Performance analysis: Helps us understand how users interact with our website to improve performance and design.
• Personalization: Allows us to tailor content and suggestions to your preferences.
• Advertising: Displays relevant ads to you based on your browsing activity.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: Using encryption to protect sensitive data in transit and at rest.
• Access Controls: Limiting access to your information to authorized personnel only.
• Security Audits: Regularly conducting security audits to identify and address vulnerabilities.
• Firewalls and Intrusion Detection Systems: Implementing firewalls and intrusion detection systems to prevent unauthorized access to our systems.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The length of time we keep data depends on the type of data and the purposes for which we use it. For example, booking data may be kept longer due to accounting or regulatory requirements.

8. Your Rights

You have certain rights regarding your personal information, subject to applicable law. These rights may include:

• Access: The right to access the personal information we hold about you.
• Correction: The right to correct inaccurate or incomplete information.
• Deletion: The right to request the deletion of your personal information (subject to certain exceptions).
• Objection: The right to object to the processing of your personal information.
• Restriction: The right to restrict the processing of your personal information.
• Data Portability: The right to receive your personal information in a portable format.
• Withdrawal of Consent: The right to withdraw your consent to the processing of your personal information (where processing is based on consent).

To exercise these rights, please contact us at [email protected]. We may require you to verify your identity before processing your request.

9. Children’s Privacy

Our Services are not directed to children under the age of [Age – e.g., 16]. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to remove the information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. We will take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable law.

11. Links to Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Material changes will be communicated more directly, such as through email notification to account holders.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ThankfulTravels
[email protected]